Problem:
Poor Service | Date of Problem:
2008-07-29 19:22:09.0 | Company Name:
Wells Fargo Financial | Has this problem been resolved yet?
No | Submitted by:
Jim Elliott | DISGRUNTLED WELLS FARGO CUSTOMERS UNITE!
Deanne employee # 20313
Sharie #737630
Travis #1451
Kevin # 7802
WELLS FARGO EMPLOYEES
IN NEED OF A BIG DOSE
OF WHAT THEY'RE DISHING OUT!
Edmund Burke once said,”All that's necessary for the forces of evil to win in the world is for enough good men to do nothing.” Burke also said, “Nobody made a greater mistake than he who did nothing because he could do only a little.” I recently had a bad experience with Wells Fargo Financial. On May 5th I made a payment to my account in the amount of $3,500. Wells Fargo then also took a payment from my checking account in the amount of $668. On 13 June I received my billing statement which said, “Paid ahead—No payment due”. Wells Fargo took the payment from my account anyway. In early July I received my July statement which also stated, “Paid ahead—no payment due”. But I had learned my lesson by this time. I called Wells Fargo and spoke to Sharie (employee # 737630). Before I hung up over an hour later, I was assured by Sharie that everything had been corrected and no more payments at all would be taken from my checking account. I would make payments at my desire. On July 16, I checked my checking account online and discovered that Wells Fargo had again taken a payment from my checking account for $668. I then called Wells Fargo and spoke with Deanne (employee # 20313). After over an hour, I was told to fax proof of the $668 check being taken from my checking account. I called USAA bank on my cell phone while having Wells Fargo hold. Within 5 minutes USAA faxed the proof to     605-226-7940 Attn: Bobbie. Bobbie told the supervisor that my refund check would be sent by OVERNIGHT UPS. I hung up and waited for UPS to bring me a check for $668 which I had earmarked for other use. This was on Thursday. When I had still not received my refund check on Monday, I checked the tracking number and learned that BOBBIE had lied. My refund check was not sent OVERNIGHT, but 2nd day air. There IS a difference. That refund check slowly made it’s way to me via SEVEN stops between there and here! I received my refund check on Tuesday, but I was at work, so still not able to use my own funds until Wednesday. I had asked that the funds simply be redeposited to my checking account via electronic transfer and was told, “That won’t happen.” Thurday 17 July, I called and spoke to Travis (employee # 1451). I wished an apology for the lies and a check sent to me for the week Wells Fargo held MY money at the same interest rate I pay on my loan. Travis said, “That won’t happen”. I informed him of the power of disgruntled customers in large groups. Travis then said, “We don’t care”. I’ve since spoken with Kevin (employee # 7802) He also told me I would never receive compensation for my inconvenience and “We don’t care” about disgruntled workers in large groups. Of course they don't care. I am an individual, and they can deal with me easily. But, if all us disgruntled customers actually DO unite, Wells Fargo will soon have to CARE. I have decided to send Wells Fargo Financial a hard copy check via regular mail for the sum of .10 (TEN CENTS) to be posted to my account. I will also faithfully pay my Wells Fargo Financial bill. I will send the ten cents checks each 5th, 10th, 15th, 20th, 25th, and 30th of each and every month. I will bend the envelope in such a way that a PERSON will have to open it for processing. In each envelope, along with the check I will place an explanation letter, telling that poor processor why he/she is having to do such a thing. This will cost me a grand total of $3.06 each month(check plus stamp), which I consider a small price to pay to get them to CARE. Imagine what can happen if ONE MILLION of us disgruntled customers unite and do the same thing on the same dates! A swamped mailroom may get someone in Wells Fargo Financial hierarchy to CARE. Please join me in my endeavor. Wells Fargo can easily deal with all us individuals, but if we unite, we can make them listen and care. But I will not simply stop there. I will use every search engine I can find, type in WELLS FARGO+DISGRUNTLED CUSTOMERS, or Wells Fargo+ complaints and post my complaint on as many as possible. Please do the same. Maybe YOU have a better idea in getting their attention. If so, please post it. Thanks.Sin has many tools, but a lie is the handle which fits them all.
Edmund Burke
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